UK Civil Aviation Authority


Workplace graphics




  • Camille | Senior Designer
  • Oli | Account Director
  • Sarah | Account Manager

After two years of remote working, the UK Civil Aviation Authority (CAA) was looking to welcome employees back at their headquarter in Gatwick. While a refurbishment of the office has taken place, the IT team has secured a new area dedicated to customer interactions, where colleagues can come in and discuss their IT needs or issues.

What did we find that was extraordinary? By sign-posting the area and dressing it up, we can make it easier for CAA employees to manage their IT needs.

How we extracted the extraordinary

Working we the CAA IT team, we conceptualise the space as ‘The IT Terminal’, to build on the relevant industry. We created engaging visuals so the space is visible from most areas of the building, and dressed up the space itself to ensure IT colleagues engage with the frontline IT team so as to make the process as easy and seamless as possible.